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Shipping and Returns

RETURNS:

Due to the fact that a lot of our merchandise is personalized, we cannot accept returns on any of these custom items. It is very important for our customers to pay attention to the formatting of a proper monogrammed item. We cannot be responsible for monograms that are entered incorrectly.

If there is a time where you have entered the monogram correctly and believe that we made the mistake, please email us at shopwillowstitch@gmail.com and we will do our best to make it right with you.

 

SHIPPING:

Our shipping policy offers free shipping to any orders over $100. Anything under $100 will have a flat rate shipping of $6.95.

Orders that are shipped and are not picked up in store will take between 7-10 days (unless otherwise noted) to be completed and shipped due to the fact that most of our items are personalized. We do our best to complete and ship these items before the 7-10 days depending on our sales volume at the time.

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